Modystic.com Retail Return Policy

At Modystic.com, we strive to ensure you are satisfied with your purchase. However, we understand that sometimes returns are necessary. Please review our return policy below to ensure a smooth process.

Return Policy Terms

1. Product-Specific Return Policy:
   Return allowances are determined at the product level, with each product having its own return policy. The return policy for a product will be indicated on the product page. Below are some examples:

   • 10-10 Return Policy: If a product has a 10-10 return policy, this means you have 10 days from the delivery date to submit a return, and 10 days from the submission date to send the product back to us.

   • 30-10 Return Policy: If a product has a 30-10 return policy, this means you have 30 days from the delivery date to submit the return, and 10 days from the submission date to send the product back to us.

2. Final Sale Products:
   Some products are marked as Final Sale. For these items, returns are not accepted, and the sale is considered final. Please be sure to review the product details carefully before purchasing.

3. Free Return Products:
   Products marked as Sales Free Return allow customers to return the product without being responsible for any restocking fees. This policy applies only to products explicitly labeled as such.

4. Restocking Fee:
   A restocking fee may be applied to your return, which helps cover the cost of packaging and returning the product to stock. The amount of this fee is determined at the product level and can be either a fixed amount or a percentage of the product price. Please review the product page for specific details on any applicable restocking fee.

5. Return Labels:
   Return shipping is the customer’s responsibility. You will need to cover the cost of the return label. If you wish, you may request us to send a return label, which may be subject to an additional charge unless otherwise specified at the time of return. We will provide clear instructions if we decide to cover the return label costs.

6. Used or Damaged Products:
   We cannot accept returns for used or damaged products caused by the customer. Please ensure the product is returned in its original, unused condition.

7. Return Process:
   To submit a return request, please follow the steps below:

   • Registered Users: Submit your return through your user profile.

   • Guest Users: Submit your return through the Order Tracking link found in the footer of our website.

   You will need to provide the Order ID and email address used at the time of placing the order. In addition, please include details and images of the product to help us review your return request. You will be guided through the return flow on our website.

8. Refund Process

   • Refund Method:
     Refunds will be processed to the original payment method used at the time of purchase unless the customer specifically requests the refund to be issued as an E-gift card. In the case that store gift cards were used in the original purchase, any applicable refunds will be issued as an E-gift card from Modystic.com that can be used for future purchases on our Site.

   • E-Gift Card Refund Option:
     If you prefer to receive your refund in the form of an E-gift card, please request this option when submitting your return. This allows you to use the credit on future purchases directly on Modystic.com.

By making a purchase with Modystic.com, you agree to these terms and conditions. We are committed to providing you with great service and a hassle-free return experience whenever possible. Should you have any questions or need assistance with your return, feel free to contact our support team
info@modystic.com
or using our direct chat service on our website during business hours.
We are here to help!

Thank you for shopping with us!